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Frequently Asked Questions

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Are you an authorized dealer for the products you sell?
 
Yes. Media Specialists is an authorized dealer for more than 100 audio, video, data media and equipment manufacturers. Buying a product from us allows you full factory support in matters of warranty service and customer support. In addition, if a manufacturer offers mail in rebates on products we carry, you automatically qualify to receive these rebates. Buying from an unauthorized dealer will not qualify you for these rebates.

The following are just a few of the reputable manufacturers we work with to guarantee our customers quality professional products at affordable prices.

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How do I know if an item is in stock?

Media Specialists carries a full line of audio/video equipment, audio/video tape, data storage and voice logger technology in our warehouse and most are available to ship immediately. For a complete list of products available, reference the product section (link) or call us at 1.877.622.0077.

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What if I need a product that is not listed?

Media Specialists is committed to your satisfaction. With access to more than 100 manufacturers, we pride ourselves on locating the products you need (even the hard-to-find ones) and guarantee to deliver them at competitive prices.

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How long will it take for my order to get to me?

Media Specialists processes and ships all orders within two business days. From our Tulsa, Oklahoma warehouse, shipping to the lower 48 states averages two to five business days via UPS Ground shipping. 2nd Day Air and Standard Overnight shipping options are available if you need your order sooner.

Media Specialists offers daily shipping and tracking on all orders.

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What is your return policy?

Media Specialists offers a 30-day retail return policy on all products. During that period, we will replace products with factory defects that were purchased from Media Specialists. To obtain a return authorization, please call us at 1.877.622.0077. Returns of non-defective merchandise (within the 30-day period) are subject to a 10 percent restocking fee.

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Do you offer nonprofit discounts?

Answer to come.

Didn’t find the answer to your question here? For a prompt response, email us at info@media-specialists.com and we will respond to your question as soon as possible.

Customer Service Hours Monday through Friday  8 a.m. to 5 p.m. (Central Time)
Phone: 877-622-0077 | Fax 918-622-0159 | Email
info@media-specialists.com